"Do you have a guarantee or warranty?"

Yes - Citronid chooses products to sell based on their high quality designs and proven hardware reliability. So the quality is guaranteed.

We check all your orders during the packing stage to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country.

(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, you are responsible for ordering the correct units and we will send you exactly what you order.)

We have a QA team who test your ordered electronics products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

All our products are covered by a 12 MONTH WARRANTY, for return and repair / replacement.

In essence this means that faulty products can be returned by post to Citronid, in China, where we will make the repairs or instant replacement and ship the new goods back to you.

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CITRONID SUPPORT PLEDGE

If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.

We don't believe companies should ignore their customers or try to hide from problems. We will do our best to deal with your enquiries promptly and helpfully.

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Please tell us if you are a drop-shipper and have returns issues with Citronid goods you have sold to your customers: we can do RMA directly with your customers or they can do it through you.